7 Key Learnings from Summit 2016 to Boost Your Business

We’ve just returned from Atlassian Summit 2016. It was a busy few days; absorbing the latest from team Atlassian, Dave presenting on improving development speed, meeting customers at our booth, and grabbing a selfie with Reese (above), the winner of our Aussie Survival Pack. From how teams approach backlog grooming to our experience as a new vendor, here’s what we learned from Atlassian Summit 2016:


Read more... 7 Key Learnings from Summit 2016 to Boost Your Business

Quick Filters on the Story Map

Quick post to let folks know that quick filters are now available in Easy Agile User Story Maps for JIRA Server. If you’re looking for quick filters in JIRA Cloud please vote and comment on JSW-13727.

Below we’ll explore why we built this and a share some example quick filters that our customers use.


Read more... Quick Filters on the Story Map

Satvik's Internship - Wiring Up Redux & Wrangling React Router

This is a guest blog post from Satvik Sharma, our second engineering intern. Satvik, you’ve done a superb job, thank you!

About me

I’m Satvik, a 2nd year undergrad Computer Science student interested in majoring in Cyber Security. I’m currently studying at the University of Wollongong (UOW). I’m a bit of a Linux geek, enjoy finding elegant programming solutions to problems and sinking time into video games such as Risk of Rain and Street Fighter V.

How I got into it

Around the beginning of first semester of second year, a friend and former tutor messaged me to tell me that Arijea was looking for another intern for a few weeks. I then decided to apply, because it couldn’t hurt, right?


Read more... Satvik's Internship - Wiring Up Redux & Wrangling React Router

Wollongong job industries of the future taking shape


Read more... Wollongong job industries of the future taking shape

Dave Elkan on Dev Speed

This past May our CTO Dave travelled to Barcelona to speak at the Atlassian developer conference AtlasCamp. Dave was invited to talk on a topic he is particularly interested in - development speed. Spoiler: it’s not about writing code faster!

In this talk Dave shares what inspired him in Daniel Kahneman’s Thinking Fast and Slow, how Arijea took a new product - Easy Agile User Story Maps for JIRA - from concept to launch in two months and how the team thinks about continous improvement.

Watch Dave’s AtlasCamp 2016 talk now:

Dave Elkan is Co-Founder and CTO at Arijea. Prior to Arijea he was an engineer involved in the JIRA, Marketplace and HipChat products at Atlassian.


Read more... Dave Elkan on Dev Speed

John Walpole on Story Maps - A visual tool for customer focused development

This past May John Walpole of Twitter presented Story Maps: A visual tool for customer focused development at the Facebook Technical Program Manager event in Silicon Valley. Easy Agile User Story Maps for JIRA received a shoutout - thanks John!

Watch John’s lightning talk now:


Read more... John Walpole on Story Maps - A visual tool for customer focused development

Katherine Kingsle - Our First Marketing Intern

This is a guest blog post from Katherine Kingsle, our first marketing intern. Katherine, you are amazing, thanks for joining us!

In this economy, any respectable University student is looking to have at least one or two sets of relevant work experience under her belt to gain a competitive advantage in the job market. It was part of this but mainly curiosity that made me say yes to an internship with Arijea, despite having little experience in business to business marketing and knowing even less about the tech enterprise market.


Read more... Katherine Kingsle - Our First Marketing Intern

Practice Ignition conducts story mapping to drive global success

Practice Ignition is a financial technology company that provides cloud based accounting practice management software. They enable accounting practices to win more clients, onboard them automatically and improve the cash flow of the practice. They are an international company with sales representatives dispersed throughout the UK, US, Canada, Australia and New Zealand in addition to a support team in the Philippines and an engineering team in Sydney.

Keeping the engineering team connected to customers, employees and partners across all of these locations is critical to the company’s success. It hasn’t always been easy.

Earlier this month we were invited to facilitate a workshop when their team came together from around the world for their yearly off-site. Our goal was to get maximum feedback from the sales and support teams into the heads of the engineering team, enabling them to better understand the challenges faced by customers and prioritise the roadmap appropriately.

This was a superb opportunity to run a story mapping session.


Read more... Practice Ignition conducts story mapping to drive global success

Assessing Job Candidates and Training Employees with Quizzes for Confluence

This is a guest blog post from Katerina Kolina, product owner of Quizzes for Confluence. Katerina is a part of the StiltSoft team devoted to developing add-ons that optimize your work when using Atlassian platforms.

It is crucial for companies’ success to hire the right people and set up a consistent and ongoing training program for new hires and employees.

Using assessment tests as part of the recruitment process provides employers with an effective way of revealing insights about candidate’s skills, aptitude and job knowledge leading to more accurate hiring decisions.

Training programs help employees to be better equipped to perform their job well and are valuable to:

  • Introduce your corporate policies, procedures, job expectations to new hires
  • Provide opportunities for employees to get new skill sets required for career development, which contributes to job satisfaction, employee engagement and efficiency, and reduces costly turnovers
  • Educate staff about new concepts, technologies, regulations, etc.
  • Organize knowledge transfer among your staff, and more

Nowadays there is plenty of learning management systems. And when you are already using Confluence for team collaboration it is easier and more convenient to create, manage and run assessments and training courses on the one platform than to do it in another tool.


Read more... Assessing Job Candidates and Training Employees with Quizzes for Confluence

The 10th Annual State of Agile Report (2015)

VersionOne just released the results of their annual agile survey and as always it is a fascinating read. I’m going to dive into a few areas of particular interest below and I encourage you to read the whole report as well.


Read more... The 10th Annual State of Agile Report (2015)

Essentials of Agile User Story Mapping

On March 24 Nick Muldoon presented Essentials of Agile User Story Mapping at the Sydney Atlassian User Group. The evening was hosted by Vince Butera of Dimension Data and there were 25 folks in attendance.

User story mapping is an essential practice for every scrum and kanban team. Story mapping is an excellent technique for ensuring an agile team understands their customers and problems, allowing them to clearly articulate the solution and stay focused on delivery. Here’s the talk (15 minutes):



Read more... Essentials of Agile User Story Mapping

4 ways to enhance product documentation for mobile first

4 ways to enhance product documentation for mobile first initially appeared as an Atlassian guest blog.

When did you last pick up your phone? Oh wait, maybe you’re reading this on your mobile right now. An increasing number of people are accessing the Internet on their phones, with smartphone ownership set to reach 2.08 billion in 2016. In the US, smartphone owners have spent more time on their phones than on their laptops since 2014. If you haven’t done so already, optimizing your business for mobile is more important than ever.


Read more... 4 ways to enhance product documentation for mobile first

Easy Agile User Story Maps in ACTION

User story mapping is an essential practice for every agile team. Story mapping is an excellent technique for ensuring the team understands their customers, can clearly articulate the solution and stays focused on delivery.

We’re huge fans of story mapping and have been using the technique since 2011. Now we’re preparing to launch a story mapping add-on for JIRA, making the practice of collaborating and creating a product backlog easy. Check out our sneak peak video and sign up below to get a 30% discount once we launch.



Read more... Easy Agile User Story Maps in ACTION

Anatomy of an Agile User Story Map

A user story map is a collaborative practice that guides an agile team in the creation of their product backlog. The story map captures the journey a customer takes with the product including activities and tasks they undertake. Creating the story map as a team ensures team members are on the same page from the start of development through to ongoing delivery of new releases.

In our last post, Understand What Your Customers Want with Agile User Story Maps, we explored why user story maps are so valuable. In this post we’ll explore the aspects of a successful story map.


Read more... Anatomy of an Agile User Story Map

Understand What Your Customers Want with Agile User Story Maps

My introduction to user story mapping came in early 2011 when I was the JIRA Agile product manager. We were exploring a completely new approach to supporting agile teams within JIRA; code name Rapid Board. We needed to revisit the way we framed our backlog and communicated our roadmap. And to our delight the user story mapping technique worked extremely well.

Prior to learning about agile User Story Maps, I’d simply add stories to the existing backlog ordered by customer value. As you can imagine, the backlog grew quickly and didn’t have much structure aside from the linear order of the issues. And with only the top 50 or so items ordered, the rest was a real mess.

The “flat” product backlog didn’t explain the customer’s journey or what they were trying to achieve. It was just feature after feature. Clearly this wasn’t the best way to represent the awesomeness that was Rapid Board to our customers or internal stakeholders.

User story maps bring the customer story to life, helping you understand what they want. Lets investigate why they are so successful.


Read more... Understand What Your Customers Want with Agile User Story Maps

From an Atlassian in San Francisco to a Startup Dad in Wollongong

The last three months have been a whirlwind. My little family and I have packed up in San Francisco, moved home to Australia to be closer to our parents and finally settled down in that little city south of Sydney: Wollongong.


Read more... From an Atlassian in San Francisco to a Startup Dad in Wollongong

Improving Customer Success with Documentation

Product documenation forms an integral part of the customer experience. Providing the best possible experience for customers means they get their questions answered fast. Raising a support request is probably their least desirable option.

It’s no surprise that Confluence is the best place to collaborate on product documentation. Sarah Maddox, Google tech writer, has written extensively about how you can use Confluence to collaborate on documentation. And Atlassian recently published an ebook exploring how software teams write documentation.

Of course, there is the flip side to creating great content and that is getting it into the hands of your customers.


Read more... Improving Customer Success with Documentation

James Wilson - Intern Extraordinaire

This is a guest blog post from our first Arijea Intern, James Wilson. We set a high bar for his project and he did a superb job. Thanks for joining us James!


What I learnt as an intern working for Arijea, the challenges faced and .then() some…

whoami

Hi there! My name is James and I am a recent graduate of the University of Wollongong (UoW). My degree is Computer Science with majors in Software Engineering and Mobile Computing.

Finding solutions to a problem is what drives me to code. I take comfort knowing my solution will stand the test of time the latest OS X update. To wind down, I log many an hour on Team Fortress 2 and consume plenty of Netflix.


Read more... James Wilson - Intern Extraordinaire

Delivering Customer Success from Wollongong

Reflecting on the decision to move to Australia, live in a regional area and be a founder there are a few things that stand out. People have been asking me why, so on the off chance you find it of interest, here is the story.

Source: Adam.J.W.C.

Read more... Delivering Customer Success from Wollongong

Testing Better Blogs with 20,000 users

One of the outstanding issues in Confluence is the ability to send a email to a large number of users. It can occasionally clog the system as is the case with the daily summary email and it can cause high CPU usage. You can find more details in CONF-30581.

Thanks to the tip off from Vikas at Twitter we decided to investigate if something similar would impact Better Blogs. Below we detail how we tested Better Blogs in case customers or other vendors are interested.


Read more... Testing Better Blogs with 20,000 users

How Redaction Secures Confluence Content

Redaction is the best approach to sharing private content securely.

First off, it’s good to note that Confluence has three levels of security built-in. Global permissions determine who can access Confluence. Space permissions determine who can view and collaborate in a space. And page permissions determine who can view and/or edit content. Sometimes though we need a little more flexibility.


Read more... How Redaction Secures Confluence Content

Instant Websites, Perfect for Product Documentation

Atlassian announced their intention to remove the Documentation theme from Confluence Cloud in CONF-38256 on 13 July 2015. The Documentation theme has been a stalwart of Confluence since its introduction back in… 2007…?!?

Well it’s time for a change! Instant Websites is here to support your company in sharing product documentation with your customers publicly. So now is the perfect time to give Instant Websites a whirl. Here is a quick demo;

We’re currently working on themes for Instant Websites ensuring that your product documentation reflects the look and feel of your company website.


Read more... Instant Websites, Perfect for Product Documentation

Instant Websites for Confluence wins Codegeist

In late September we were struggling to get our product documentation updated in time for the launch of Better Blogs for Confluence. We released as planned on October 1 yet the experience left us with a desire to improve how we edited and published product documentation.

At the time our workflow was as follows:

  • edit text files by hand and use Markdown formatting language to format the text files
  • automatically generate a website from the text files using Jekyll
  • use a website theme that is mobile responsive, so it loads on all devices
  • publish the website to Amazon Web Services as it loads super fast all around the world

This approach was good and we knew we could make it a million times better too. We knew that by improving the way we actually created and edited the content we would update the content more frequently and customers would have a better experience at the end of the day.


Read more... Instant Websites for Confluence wins Codegeist

Better Blogs leads to better understanding

This blog post originally appeared as a guest blog post for Seibert Media.

Companies spend a tremendous amount of energy communicating publicly to customers, potential recruits, press and others. These companies often face difficulty maintaining the same high standard when communicating internally with employees. This is a missed opportunity for enabling understanding and alignment across a company.

At Twitter, our fast growing product and engineering organisation was constantly adapting to changing market conditions. In this environment VPs and Directors faced difficulty communicating with everyone in their groups and ensuring teams had the best chance at alignment around common goals. Further, individual teams had trouble sharing technology developments with the whole organisation and gaining adoption of internal tools. Ultimately it came down to two key challenges:


Read more... Better Blogs leads to better understanding

Protecting IT Credentials with Redaction for Confluence

Many companies create and update their IT documentation on Confluence. One of the challenges is storing and sharing passwords in a secure manner.

Imagine a situation where you have several support staff that need access to IT system information and one or two System Administrators who manage the systems. In this scenario we want to ensure that the support people can see relevant information for assisting other employees while keeping passwords for servers and network equipment visible by only the SysAdmins.


Read more... Protecting IT Credentials with Redaction for Confluence